Receive
Capture customer, mobile, device, issue and accessories.
Service desk
Repair and support with jobsheet clarity.
Laptop, desktop, printer, CCTV, software and network support should move through a clean service desk instead of informal guessing.
Receivedevice intakeEstimateapproval before workDeliverclear handover
Workflow
Service lifecycle
Every service case should have a visible state.
Diagnose
Check fault, risk, backup need and estimate direction.
Approve
Customer approves estimate before major work.
Deliver
Close with status, payment, warranty note and support path.